CRM

Customer Relationship Management (CRM)

Behalten Sie den Überblick über die gesamten Interaktionen der Kontakte in Ihrer Datenbank! Egal ob potenzielle Kunden, Kunden, Portalmitglieder, Lieferanten oder jegliche anderen Kontakte, mit welchen Sie die Beziehung managen wollen. Sie finden alles in einer einzigen Plattform.

Das CRM, besser bekannt als „Customer Relationship Management“, kann während des Wachstums Ihres Unternehmens entscheidend sein. Das CRM ist eine weit verbreitete Methode um Interaktionen der Unternehmen mit Kunden und potenziellen Kunden zu managen. Es beinhaltet die technische Fähigkeit, Prozesse zu organisieren und automatisieren, den potentiellen Kunden zu verfolgen oder aber auch Kundenbeziehungen zu pflegen. Das bedeutet, dass die Informationen der Kunden, ihr Surfverlauf, die Email-Interaktionen, soziale Netzwerke und andere verfolgbaren Daten für Sie zugänglich sind. Dabei stärkt das CRM durch mehrere wirksame Prozesse Ihre Marketing-Effizienz sowie die Kommunikation mit aktuellen und potenziellen Kunden.

Demographic and Activity-Based Lead Scoring which is fully customizable so you add all the information that matters to you to better understand your contacts engagement with your brand and you know when it is time to engage with them.
Easy-to-use Workflows so you can assign activities to your team members and also send Email automatically.
Instant Feedback from Email, Mobile, and More so you know in real-time what the actual status of your relationship is.
Built-in IMAP Email Integration so you are in sync with your email Inbox and you are up-to-date with your 1-2-1 Email communication.
Sales Pipeline Management System so you have an overview of the productivity of your sales team and in what stages of a sale your leads are in. Make budget estimates based on your customer history and sales pipeline situation.
Keep Track of Payments by sending invoices and track payments, supporting 17 currencies and integrates with PayPal or Authrize.net.
Track Website Visitors so you know how active and interested your leads and other contacts are in your offering.
Phone Integration by adding click-to-call inbound call handling, SMS texting and all feeding your CRM contact history.
Predictive Analitics so you can forecast the success of your business and take according operational decisions.

"Wir haben unsere gesamte Versicherungsfirma automatisiert und das Unternehmen mit CREDEMA fast auf Autopilot vorwärts gebracht.
Das Ganze in nur 6 Monaten. Es war zwar eine harte Arbeit, jedoch hat es sich mehr als gelohnt. Wir haben unser Unternehmen von 12 auf 3 Mitarbeiter reduziert und somit menschliche Fehler aus dem Prozess rausgestrichen. "
- Ing. Irena Bondarenkova
- www.resimepokuty.cz
"VIP SETUP & LOGISTICS targets customers with high value goods to be transported from A to B. We compete for the most desired clients in the business and thanks to CREDEMA we simply made it within months. From designing our business to structuring our operations, we picked out the right one-stop-shop to reach our objectives."
- N. Miartusova
- Managing Director VIP SETUP & LOGISTICS
"Managing our involvement in all these different projects was always a time consuming administrative nightmare to manage and keep all stakeholders informed. Today we can manage this task with clear overview, operate in different markets, in different languages and employ as many people as we want to manage by region or language. CREDEMA is pretty much run our company for months until we were feeling secure to take over the online operations. Simply a real partner to work with!"
- M. Reinhardova
- Owner MONDARO INVEST s.r.o.
"CREDEMA is a unique Business Operating System developed by Synchronous Technologies to support our industry leading exhibition customers with the right set of tools to succeed in their markets. But its added value clearly exceeds the exhibition needs to a valuable business tool for our customer's management of their marketing and sales activities and this is where we want to place CREDEMA...a real Software-as-a-Service tool."
- Daniel Grossmann
- Director CREDEMA.eu

Alle ansehen

We have automated our entire insurance company and brought the company on almost autopilot with CREDEMA. What sounded like a 5 year project was realised in 6 months. It was hard work but worth every second. We reduced our insurance administration from twelve to 3 people and really did remove human error from the equation.
- Ing. Irena Bondarenkova
- www.resimepokuty.cz
"VIP SETUP & LOGISTICS targets customers with high value goods to be transported from A to B. We compete for the most desired clients in the business and thanks to CREDEMA we simply made it within months. From designing our business to structuring our operations, we picked out the right one-stop-shop to reach our objectives."
- N. Miartusova
- Managing Director VIP SETUP & LOGISTICS
"Managing our involvement in all these different projects was always a time consuming administrative nightmare to manage and keep all stakeholders informed. Today we can manage this task with clear overview, operate in different markets, in different languages and employ as many people as we want to manage by region or language. CREDEMA is pretty much run our company for months until we were feeling secure to take over the online operations. Simply a real partner to work with!"
- M. Reinhardova
- Owner MONDARO INVEST s.r.o.
"CREDEMA is a unique Business Operating System developed by Synchronous Technologies to support our industry leading exhibition customers with the right set of tools to succeed in their markets. But its added value clearly exceeds the exhibition needs to a valuable business tool for our customer's management of their marketing and sales activities and this is where we want to place CREDEMA...a real Software-as-a-Service tool."
- Daniel Grossmann
- Director CREDEMA.eu

THE SYSTEM FOR YOU!

What does CRM mean to us?

CRM, commonly known as Customer Relationship Management, can be imperative as you grow your business! CRM is a widely implemented strategy for managing business interactions with customers, clients and sales prospects. It involves using technology to organize and automate processes for customer engagement and tracking. That means information about customers, their browsing history, email interaction, social media activity and any other trackable data. CRM enhances your marketing efficiency through more effective processes of communicating with current and potential customers.

CREDEMA CRM - A New Breed of CRM

With CREDEMA, you can build your database and manage your contacts all from one easy to use web based software. CRM tools help you keep track of all interactions with each contact, including emails sent, events attended, and any notes you want to take. Create as many custom user-defined fields for each contact as you would like. With CREDEMA, you can automatically connect your inbox to your CRM with our IMAP integration.

Creating a client relationship can be the most important tool for your sales team. Integrating CRM into your targeted email marketing campaigns will allow you to identify potential leads. Tracking these leads, your sales team will be able to quickly and efficiently move them through the sales funnel. When combining email marketing with CRM, you have a powerful sales and marketing tool. Some of the benefits include boosting lead generation, improving services and increasing sales. Using CRM to log all email communications enable your team to create specific and targeted messages to any and all leads. By placing the right message in front of the right lead, the probability of converting leads into sales substantially rises. Your CRM solution will enable your sales team to discern and act upon opportunities to upsell products and services to current customers.

Lead Scoring - The Secret to Predicting and Ensuring Success

In the world of scoring, identifying who brings you the greatest value, there are two sets of data - demographic and activity-driven. Also known as intrinsic and extrinsic, this describes who your leads and customers are and what they are doing. Together, they are known sometimes as "Big Data".

At CREDEMA, we demystify and simplify a lot of things for you, and this is another place where harnessing our tools will save you time and money while helping you bring in the clients and revenue you deserve. With a simple interface to customize your contacts' key data fields and actions, you can easily see who is ready for your next sale. You no longer have to guess who is the best candidate for a personal email or phone call - it's all there for you to see in CREDEMA!

Because our CRM (and therefore our marketing automation tools) are integrated, you can measure the impact of contact data (for example, a contact's title, company, or any custom user-defined field) combined with activity data (for example, website visits, email reads or clicks, support tickets, web forms, event attendance, or social media interaction). All of this information is not longer something to be feared - we collate it all for you in a meaningful way that affects your top and bottom line!

Demographic and Activity-Based Lead Scoring - Identify the leads and customers that have the greatest value to you with a single, powerful, fully customizable lead scoring system. Easy-to-manage Big Data at your fingertips!
Complete Marketing Automation - Your CRM works directly with tools to save you time and ties in to your storefront, analytics, forms, and more.
Easy-to-use Workflows - set up sequences that assign activities to contacts and send emails automatically.
Instant Feedback from Email, Mobile, and More - The CREDEMA CRM shows you realtime information about your contacts, wherever they are.
Built-in IMAP Email Integration - Keep your CRM in sync with your inbox! Works just like your smart phone to keep up with your one-to-one email communication.
Keep Track of Payments - Send invoices and track payments from your clients.
Sales Pipeline Management System - Assign scores to your webpages to give them importance.
Track Website Visitors - Track the activity on your website from anyone in your CRM.
Phone Integration - add click-to-call, inbound call handling, SMS texting, and more, all integrated automatically with your CRM.
Much more!